Herein, agreement refers to the Terms and Conditions
The Company- Refers to EssaysDeLuxe.com, which provides academic writing services.
The Customer- Anyone who submits Orders to the Company and follows the Terms and Conditions set forth.
Messaging System- The application that facilitates communication between the customer and the Writer or a Support Team Agent.
Order - Refers to the task to the Company by the Customer, with clear requirements and instructions such as the sources to be used and deadline.
Product- This is the non-plagiarized soft copy document forwarded to the customer by the Writer, and furnished following the Customer's request.
Product Revision - A request by the Customer to make some changes to the Product if he/ she feels that they are not satisfied but must be within the customer’s initial request.
Support Staff- The Company’s team of persons who ensure a smooth flow of the Order process.
Writer- An employee of the Company, working as a freelancer, tasked to provide writing services to the Customer per the Company Agreement.
The term- Personal Credit Balance- Refers to the Customer's account set up with the Company. It stores the Customer's credits and balances used to fund the Orders willingly, all this at the Customer's discretion.
The term- Affiliate Program- refers to special programs rolled out by the Company to target the existing customers.
2. Order Placing and Registration
The Customer may place an Order by filling the Order Form on the Company’s website. Alternatively, the Customer may be assisted by the Support Staff.
The Order form specifies the delivery terms, the scope of work and Order parameters. The Customer is tasked with the responsibility to provide full information in the Order form or to the Company’s Support Staff should that will be filling the Order form on his/ her behalf.
The Customer is requested to register his/ her profile with the Company providing information such as name, e-mail address, country of residence and phone number. The Customer is tasked with the responsibility to update his/ her profile should any parameters change or notify the Support Staff.
The Customer is not allowed to create multiple accounts under different aliases. He/ she is expected to use the profile that placed the first Order throughout. Should the Company discover a client with multiple accounts, the Company reserves the right to merge these accounts and update the history accordingly.
3. Order Payment
3.1 The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to process the Order only after the payment for the Product is made and is authorized.
3.2 The Customer can provide payment in instalments, when requested, as long as the following terms are followed:
The price of the Order should be $500 (USD) or higher
The first part of the payment should be paid right after the Customer receives the first payment link
* Company representatives reserve the right to refuse a Customer in splitting the payment if such a step might comprise successful Order fulfillment.
** If the installments are not issued within a specified time frame, the company reserves the right to temporarily suspend the Order fulfillment until the due amount is received.
3.3 Order can be paid via Credit Card, PayPal, Wire Transfer (payment via this method may take up from 3 to 14 business days) and/or Personal Credit Balance.
3.4 The Company’s platform for all payments is PayPal, which requires the Customer to go through PayPal check-out in Order to pay for the Order; To pay for the Order using Credit Card, the Customer is required to fill in the PayPal form. Such actions will not create a permanent PayPal account, but are required to proceed with a one-time transaction.
3.5 The Company is not responsible for any technical or procedural issues that may occur while the payment is processed by PayPal. These may include, but are not limited to:
The payment falling under PayPal Review, which means the payment is not released until the investigation by PayPal is done.
The payment being done via E-check (electronic check), which is an electronic version of a paper check used to make payments online. It can take up to 10 days for an E-check to get delivered.
Technical issues with the PayPal platform or Customer’s Bank.
If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions and card validity before contacting the Support Staff for assistance.
The Company strives to provide equity in Promotional and Loyalty Program Discounts for each Customer.
The discount codes are only applicable to Orders not below $25.
The discount will only be applied once the Customer fills in the discount code in the Order form, at the ‘Discount Code’ field.
The ‘First-Time Discount’ can only be used once.
Discounts can only be used one at a time and not parallel to other offers.
5. Customer’s Personal Credit Balance
Personal Credit Balance is a way of payment on the Company's website. The Customer adds funds, and the information is stored; these funds can then be used for future Orders.
One credit equals $1.
The funds can only be transferred to the Credit Balance when the Customer approves, after this, the amount is non-refundable and can only be used for future Orders.
6. Order Process
Order Validation. The Company reserves the right to re-check the Order details after payment to confirm that requirements while filling the Order form match with what the Customer provided manually. In case of a mismatch, the Support Staff will contact the Customer to get things clear.
Order volume. As per the Company’s standards, the Order volume is solely measured in words. 275 words for one page double-spaced and 550 words for one page single-spaced.
Change of Order details. The customer is allowed to change the scope of work but must first contact the Support Staff. However, should the changes affect the urgency, complexity or volume, the customer may be required to make an additional payment.
Resources. Should a specific source be required to do the work, the Customer is tasked to upload this source as he/ she places the Order. If the Customer provides the source(s) late, additional time may be required to complete the Order.
Communication. The Customer may contact the Writer via the Messaging System located at the specific Order page on the top right (Customer’s personal account). The Messaging System is just like Email; it is safer for Customers to keep communication within the website. To reach the Support Staff, the Customer may utilize the Online Chat, Phone or Email.
Progress tracking. The Customer may track his/ her Order by going to the personal account. Also, the Customer may contact the Writer using the fore mentioned channels.
Order Delivery. The Company is responsible for the delivery of an Order requested by the Customer. In case additional time is required to complete an Order, communication will be initiated by the Support Staff to the Customer seeking extra time. This delay could be caused by the complexity of the task. The Customer is required to timely download the completed Order; the Company will not be held responsible for any technical issues on the Customer’s side that could cause late download.
7. Order Revision
The Customer will not be billed upon a reasonable Revision request as long as it is within 14 days after Order Delivery. Beyond this period, the Customer will need to pay an additional fee.
The Customer can submit a Revision request using ‘Feedback’ form or ‘Any Improvements Required’ found in the personal account.
A free Revision is deemed reasonable only if the Revision instructions match with the initial guidelines. Should there be a mismatch, the Company reserves the right to request for additional fees to process the Revision.
The Revision deadline cannot be less than the initial deadline indicated on the Order form.
8. Use of Product
The Products given to Customers by EssaysDeLuxe.com are not to be used by the Customers as their original work; instead they should be used as samples or for references purposes.
The Company abides by the letter to Copyright laws. Any activity undertaken by the Customer not that is not at per is the Customer's responsibility if he/ she violates the Company’s Terms and Conditions.
9. Affiliate Program
Registered Customers have the privilege to participate in the Company's Affiliate Program which involves getting a Credit for every person you (the Customer) refer to the website. More on the Affiliate Program can be found on the personal account.
10. Miscellaneous Provisions
All Terms and Conditions that define the responsibilities and rights of the Customer and Company are fully listed in this Agreement. This document solely, its statements, promises or inducements are to be considered valid and binding. Upon acceptance of the Terms and Conditions, this Agreements supersedes prior verbal or written communication or Agreements between parties.
The Customer accepts that the rest of the document will still hold should a section of the document conflict with any state law. The Customers rights and obligation will still be in force since there will be no invalid part of the Agreement.
The Agreement is governed and interpreted according to the state laws where the Company is located and holds its principal business, precisely Cyprus (CY).
Essaysdeluxe`s respect and prioritization of your right to privacy are integral to our business model. A part of this commitment is connected with ensuring that everyone who does business with us fully understands what data we collect, policies on storing that information, and how it is used. All data is gathered for the purpose of providing you with the products and services that we advertise.
If you elect to use our products and services, there a is certain amount of information we will need to collect including your contact information, location, and other specific facts such as your grade level or the subjects you are studying. We may also collect other data that allows us to evaluate how you, along with other clients, interact with our website or other connected interfaces.
Please note that the list of information mentioned above might not to be complete.
Policies Regarding the Age of Our Users
This site, in its entirety, including the use of our products and services is for adults over the age of 18 only. We do not knowingly collect, distribute, or store information on anyone who has not reached the age of majority. Anyone who is aware of a minor using our services is asked to inform us about this.
It is our strong advice that all visitors choose to read this policy. The statements contained within apply to everyone who decided to use the services we provide. Our goal is to ensure that there is no misunderstanding in terms of the information we collect and your rights to access and make changes to that information at any point and time. You are entitled to have full control over your personal data including the freedom to erase it.
Collection of Your Personal Data
Please be reminded that any personally identifying information that we obtain from you is provided only by you and stored with your consent. The ways your data might be shared with us include: your contacting us, using our online support services, placing orders, etc. We do not use any tools or hire third parties to mine or extract your personal data from your computer or other websites.
Any action such as creating an account, placing orders, or signing up for receiving communications from us results in our receiving of your identifying data. In order to provide you with the requested products or services, we must be able to store and access this information in the future. All data that we collect is appropriately stored following prescribed security protocols and protections.
Non-Identifying Data Collection and Storage
We acknowledge the collection and storage of non-identifying data from our side. Because this information cannot be used to identify you or impact your privacy, your involvement in the collection process is unnecessary. The procedure involves using cookies and related technology, order tracking, storage of communication logs, browser and device type tracking, site visit information such as timestamps and navigation, etc. We use this data to improve performance and customize your experience on our website.
This information is presupposed for our use only. It might be shared with third parties who are contracted with us to assist in providing you with the offered services.
Our Use of Your Data
In an effort to both protect and respect your privacy, we have to optimize and minimize our data collection efforts to provide you with the expected services. All of your data is collected only with your permission, and used for the reasons we explicitly state below. The personal information is used to provide you with the needed services and to contact you accordingly. The information can be collected and stored upon the demand of law enforcement, courts, or in order to comply with laws applied to us.
We might also opt to store data that enables us to update or improve the services. For instance, if you order a specific service, we may choose to send you information about related products. We can use the data to help detect the website errors or other issues. Besides, the records are maintained in an effort to prevent fraud or other abuse.
Sharing Information with 3rd Parties
In the light of the fact that we do provide your data to third parties, we confirm that this can be done for very specific purposes only, and these parties are acting on our behalf. We provide the information that is limited to what is necessary in order to offer you specific services to partners and subcontractors, payment processing companies, advertisers, market research firms, and customer service entities, as well as email providers.
Every third party entity receiving your information is required to sign a legally binding agreement, ensuring protection of your confidentiality and limiting the use of your information to its intended purposes. All employees or other agents of these third parties are held to the legal agreements as well.
We maintain the right to communicate with all our customers about their purchases, as well as to communicate with you about special offers and other services. This is usually done only if we have determined that the information or offers are relevant to you based upon previous orders. You may choose to stop receiving these notifications at any time. The details of this process are provided further down the page.
The common ways used to communicate with our clients include: sending emails, bulk texts and auto sent emails, phone calls, and text messages. You may adjust your communication preferences via your account settings.
If we consider the partner or other third parties to have information or offers that may be useful for you, we will notify you before providing them with your data. You are free not to give permission for this if you want.
If you choose to have your information removed from our database, you may do so. Please, contact the customer service for additional assistance.
Our Use of Analytics Tools and Services
We employ the use of analysis tools to collect and analyze various types of data. These tools allow us to understand how users interact with our web-pages and other connected interfaces. This includes such information as the amount of time you spend on our website, the content consumed, and the search terms used to find our website. None of this information contains identifying data. It is gathered to improve our website and user experience design.
The Security of Data that We Store
We are continuously dedicated to employing all of the technologies and resources available for us to protect your personal information that includes the use of encryption technologies as well as the implementation of other security protocols.
All your personal information is held with the only purpose of providing you with the products and services that you order. Beyond that, such data may also be stored in order to comply with laws and regulations, accurately keep financial records, and ensure that we meet the obligations of all possible contracts or agreements. You are encouraged to contact customer support should you have any concerns.
Use of 3rd Party Websites
Our website content contains links to external websites. Please note that if you choose to access them, you opt for that freely and per your own choice. You also acknowledge your understanding that there is no way we could be responsible for the policies or content of external websites. None of our policies or guarantees can be applied to such websites as far as we do not own or control them. We strongly encourage you to familiarize yourself with external websites policies before clicking on the link.
The Right to Access and Control of Your Personal Data
On our website, there are no restrictions of your rights and abilities to access and control your personal information. In order to view or change any of this data, you may use the account settings in the customer portal provided for you where you can easily amend the saved information. You may also request for this information to be deleted. But please be aware that if you have current orders in progress at that moment, you will need to wait until all of them are completed for your data to be removed from the storage.
Changes to this Policy
We may change this policy along with any other without prior warning. Information about these changes will be posted in a way we consider to be the best one to ensure our users are aware of them. It may include a website notification or personal email. The significant changes can only be processed after the 30-days period what gives ample opportunities for the users to learn about the future amendments and get adjusted to them.
Contacting Our Support Department
If you have any further questions, please contact our customer support that is 24/7 available.
12. Limitation of Liability
Upon acceptance of the above Terms and Conditions of this Agreement, the Customer willingly agrees not to hold the Company and its shareholders, employees, officers, representatives, agents, affiliates, directors, advertising and fulfillment agencies, subsidiaries, promotion, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) liable for any and all losses, damages, rights, claims, and actions of any sort, arising from or related to the Products, including but not limited to:
Failed, incomplete, garbled or delayed computer transmissions;
Telephone, hardware or software, electronic, Internet, network, computer malfunctions, email, failures or difficulties of any kind;
Any losses or damages of any sort arising in connection with, or as a result of, utilizing the services.
Any condition caused by events beyond the control of the Company that might result in the Product being corrupted, delayed or disrupted;
Any printing or typographical errors in any materials associated with the service.
Customers accept and understand that the Company can change the Terms and Conditions in the Agreement, for this reason, they are strongly advised to check on these pages regularly.